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We have worked hard to make your online shopping experience as easy and pleasant
as possible. Please see our detailed instructions below on our ordering process.
If you need further assistance, please contact us by email or phone using the
contact information below.
Security
Our online shopping system is fully protected by the highest security standards
for ecommerce sites - all transactions are transmitted in encrypted form across
the Internet using Secure Socket Layer (SSL) technology and an authorized
Digital Certificate. Once received, your credit card information is stored in
encrypted form for further security. We do not share your credit card or
purchase information with anyone other than the credit card merchant services
company in order to complete your transaction.
Shopping Basket
When you add an item to your Gold Mine Shopping Bag, the
information temporarily is stored in our database for the duration of your
shopping session. If you close your browser, this information is deleted from
our database. Occasionally, there will be a break in your Internet connection -
if this occurs, you will have to add items to the Shopping Basket again.
Order Summary
When you add an item to your shopping bag, you are directed to our Order Summary page. A message confirming that you added the
item is displayed at the top of the page, and a summary of the item is
displayed. From this page, you may navigate to any part of our site to continue
shopping. You may add as many items to the Shopping Basket as you wish, and can
remove items later if you wish.
Checkout
From any part of our website, you can review the items in your Shopping Bag
by clicking on the Shopping Bag link at the top of the page. After you have
verified the items are correct, you may complete your order by clicking the
 button at the lower right of the Order Summary page. This navigates you to the
secure area of our site - depending on the settings of your browser, you will
see a notice informing you that you are entering a secure connection area.
Shipping Page - Part 1 of 2
From our Shipping page you may enter your shipping information - please include
all required items indicated by the red asterisk *. If you are a returning
customer, you can click on the returning customer link toward the top left of
the page and logon using your password and email. This will return you to the
Shipping page and auto fill your billing information. Most people want their
products shipped to the same location as the billing information for their
credit card - if they are the same, you can omit the shipping information.
Including any comments you have and select a billing method (e.g. Visa or
American Express). Once you have entered this information, click the
 button to
proceed to the Payment page.
Payment Page - Part 2 of 2
From our Payment page you may verify the items in your order. Also, be sure to
verify the billing address you have provided matches your credit card, and that
your shipping address is correct. Enter your credit card number, security code
and expiration, and click the
 button to finish your transaction.
Confirmation
After you complete your order, allow up to 20 seconds for your order to process
through our merchant services. Once processed, a confirmation message is
displayed that includes your order number. This same order number is emailed to
you along with the details of your order. If you want to review your order,
click the  button to see the details of your order.
Questions?
Contact us at:
Gold Mine Natural Foods™
7805 Arjons Drive
San Diego, CA 92126-4368
Tel:
858-537-9830
Fax: 858-695-0811
Toll Free:
800-475-3663
Email:
customerservice@goldminenaturalfoods.com
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